Here you will find answers to the most frequently asked questions about ordering, payment, shipping and buying firearms and ammunition. Your question is not listed? Write to us at kontakt@x-hunter.de, via WhatsApp at +49 178 5092987 or via the contact form.
Ordering & customer account
How do I order from X-Hunter?
Place the items you want in the shopping basket and proceed to checkout. There you enter your address, choose the shipping method and payment method and complete your order by clicking “Order with obligation to pay”. Immediately afterwards you will receive an order confirmation by e-mail with all details, the order acknowledgement as a PDF as well as our terms and conditions and the cancellation policy. Public authorities can also send us their order by e-mail.
Do I need a customer account?
No, you can also order as a guest. With a customer account you can view your orders, invoices and addresses at any time and, from your second order onwards, you can also pay by cash on delivery. You can create an account via “Sign in” at the top right; you will also find “Forgot your password” there.
Can I change or cancel my order afterwards?
Please write to us as quickly as possible, quoting your order number, at kontakt@x-hunter.de or via WhatsApp. As long as the order has not yet been shipped, we will be happy to amend it. Once it has been shipped, your statutory right of withdrawal applies.
Where can I find my invoice?
You will receive the invoice as a PDF with the shipping confirmation by e-mail. If you have a customer account, you can also find it at any time under “My account” → “Orders”.
What applies to business customers?
For business customers, a minimum order value of €250 net applies, and within Germany a flat shipping rate of €10. You will find details in our terms and conditions.
An item is not in the shop – can you get it for me?
Very likely, yes. We do not permanently list many of our suppliers' items in the shop. Browse the catalogues of our suppliers and write to us with what you are looking for – we will make you an offer.
When will a sold-out item be back in stock?
On the item page you can sign up via “Notify me”. As soon as the item is available again, we will send you a one-off e-mail.
Payment
Which payment methods do you offer?
Payment in advance (bank transfer) (also with a 2 % discount), 25 % down payment for items that can be ordered, easyCredit instalment payment, easyCredit purchase on invoice and cash on delivery. You can see which payment methods are possible for your shopping basket at checkout. You will find all conditions on the Payment methods page.
Why is there no PayPal and no credit card?
PayPal, credit card providers and many other payment services refuse to work with firearms dealers due to their business policies. Unfortunately, we have no influence on this. That is why we offer payment in advance, down payment, easyCredit and cash on delivery.
How does payment in advance work?
After your order, you will receive our bank details by e-mail – with a GiroCode that you can simply scan with your banking app. Please make the transfer within 3 days and state your order number as the payment reference. Until then, we will reserve the goods for you; they are shipped once payment has been received.
With “Bank transfer with 2 % discount” you save even more – excluded are weapons requiring purchase authorisation, ammunition, vouchers and items that are already reduced.
How does the 25 % down payment work?
The down payment is available for items that can be ordered but are not in stock. You first transfer 25 % of the total amount and receive a down payment invoice for it. As soon as your items have arrived with us, we will request the balance by e-mail. The goods are shipped once payment has been received in full.
Can I buy in instalments or on invoice?
Yes, via easyCredit: instalment payment for an order value of €200 to €10,000 with a term of 2 to 60 months, purchase on invoice for €50 to €5,000 with payment no earlier than 30 days after delivery. The requirements are residence in Germany, being of legal age and – for instalment payments – the necessary creditworthiness. easyCredit carries out the check directly during checkout.
Can I pay by cash on delivery?
Yes, with a customer account from your second order or after individual approval – only within Germany, up to a goods value of €3,000 and not for weapons requiring purchase authorisation or ammunition. The cash on delivery fee is €8.00; DHL additionally charges a transfer fee of €2.00 on delivery. You pay in cash or by Girocard at your door or at the branch.
Shipping & delivery
How much does shipping cost?
Within Germany a flat rate of €5.00 per order, free shipping from a purchase value of €150.00 – excluding weapons requiring purchase authorisation and ammunition. Surcharges: €15.00 identity check service per weapon, ammunition as dangerous goods from €24.00 and bulky goods €25.00. Shipping to the EU costs €17.00 per 30 kg or part thereof. All details are on the Shipping and delivery page.
How long does delivery take?
The delivery time is shown for each item. As a rule: goods from our warehouse 1–3 working days, goods from our dealers 2–4 working days, weapons and goods from suppliers in other EU countries 3–7 working days. For payment in advance, the delivery time begins on the day after your transfer. If an item is marked “AVAILABLE TO ORDER”, we order it for you from the wholesaler – in this case, too, the delivery time is shown for the item. We only ship items requiring purchase authorisation after checking your documents.
How do I track my parcel?
As soon as your parcel is on its way, you will receive a shipping confirmation by e-mail with the tracking number and a link to track the parcel. You can also see the status of your order in your customer account.
Why does my order arrive in several parcels?
Some of our items are shipped directly to you by our suppliers. An order may therefore arrive in several parcels from different senders and shipping service providers. This does not incur any additional shipping costs for you.
Do you deliver abroad?
Yes, to the EU – in that case only with payment in advance. We do not ship weapons requiring purchase authorisation or ammunition outside Germany. Your country is not included? Write to us and we will be happy to find a solution.
Can I collect my order?
Yes, by prior arrangement at our registered business address in Fleckeby. We are a purely online retailer without a shop – please arrange an appointment in advance by telephone, e-mail or WhatsApp. Bring your identity card and, for items requiring a licence, also the original of your purchase authorisation.
Firearms, ammunition & purchase authorisation
Which documents do you need for weapons and ammunition requiring purchase authorisation?
After your order, we need:
- a copy of your purchase authorisation, e.g. firearms ownership licence (WBK) (with prior entitlement entry if applicable) or hunting licence – with all pages containing entries, signatures and seals,
- a copy of your identity card (front and back),
- your National Firearms Register (NWR) person ID and permit ID.
We explain in detail which authorisation applies to which weapon on the Purchase authorisation page.
How do I send you the documents?
The easiest way is as a photo or scan by e-mail to kontakt@x-hunter.de or via WhatsApp to +49 178 5092987 – please always quote your order number. Alternatively, you can send an officially certified copy (not older than 2 weeks) or the originals by registered post, or present the originals when collecting.
What are the NWR IDs and where do I get them?
Since 01.09.2020 we have been required to report every firearm sale to the National Firearms Register. For this, we need your person ID (starting with “P”) and the permit ID of your WBK or hunting licence (starting with “E”). You can obtain both numbers from your competent firearms authority.
Can I order goods requiring purchase authorisation for another person?
No. The person placing the order and the holder of the purchase authorisation must be the same person. We only deliver to the person and address entered in your documents, and the goods must be accepted in person.
How is a firearm delivered?
Exclusively within Germany by firearms shipping with identity check: the courier hands over the parcel only to you personally after checking your identity card. An identity check service surcharge of €15.00 applies per weapon. If you are not at home, the parcel will be held for 7 days at the branch for collection on presentation of your identity card.
Do I have to register a firearm that I would like to return?
Yes. You must notify your firearms authority of the acquisition of a firearm requiring a licence within two weeks – even if you do not wish to keep the firearm. Please agree the return of weapons or ammunition with us in advance so that it is carried out lawfully and safely.
Do you also ship ammunition?
Yes, within Germany as dangerous goods with identity check service. The surcharge is €24.00 including 1 kg of freight weight, €1.00 for each additional kilogram, up to a maximum of 50 kg. For islands, €45.00 is added. We do not ship ammunition abroad.
18+ items & licence-free weapons
How do I buy 18+ items?
Within Germany you do not need to send us any identification. We ship with DHL visual age check: the courier checks your identity card or passport on delivery. Please state your first name and surname correctly – only you personally can accept the parcel; delivery to Packstations, neighbours or drop-off locations is not possible. For deliveries abroad, we need a copy of your identity document by e-mail. More on this on the Proof of age page.
May I carry a blank-firing gun?
The acquisition and possession of blank-firing guns, irritant gas weapons and signal weapons bearing the PTB mark are licence-free from the age of 18. Anyone wishing to carry them outside their own home or their own property needs the small firearms licence (Kleiner Waffenschein). Shooting outside shooting ranges generally requires a permit – even with a small firearms licence. You will find all the rules on the Weapons law information page.
May I carry a one-handed knife in public?
One-handed knives and fixed-blade knives with a blade longer than 12 cm are subject to the carrying ban under § 42a WaffG – carrying them is only permitted with a legitimate interest or in a locked container. Since 31.10.2024, additional bans have applied, e.g. for knives of any kind at public festivals, markets and events as well as on long-distance transport. Details on the Weapons law information page.
Withdrawal, returns & warranty
How can I withdraw from my purchase?
You can withdraw within 14 days of receiving the goods without giving reasons. The easiest way is online via “Withdraw from contract” in the page footer or directly at x-hunter.de/widerruf – you will immediately receive an acknowledgement of receipt. Alternatively, an e-mail or letter is sufficient, ideally using the model withdrawal form. All details are set out in the cancellation policy.
Who bears the cost of the return?
You bear the direct cost of returning the goods. Shipping surcharges, for example for weapons or dangerous goods, are not refunded even in the event of a return. Please agree the return of weapons, ammunition and other specially regulated items with us in advance.
When will I get my money back?
No later than 14 days after receipt of your withdrawal – using the same means of payment you used. We may withhold the refund until we have received the goods back or you have provided proof that you have returned them.
What do I do if an item is defective?
The statutory warranty rights apply. Please send us photos and a short description with your order number by e-mail or WhatsApp – we will get back to you quickly with a solution. An additional manufacturer's guarantee does not affect your statutory rights.
Service & contact
How can I reach you?
By e-mail to kontakt@x-hunter.de, by telephone on +49 4354 2430257, via WhatsApp to +49 178 5092987 (chat only, no calls) or via the contact form. X-Hunter is a purely online retailer without a shop; collections and appointments by arrangement only.
Do you offer a workshop service?
Yes, you will find our services in the Workshop service category. We do not offer sighting-in of firearms.